The right scope. The right expertise. Every time.
Kaléo works primarily with regulatory health colleges — which means every service is designed around the specific demands of regulation in Alberta. No generalist playbook.
Regulatory Investigations
Independent investigations. Defensible findings.
When a complaint reaches your college, the quality of the investigation determines everything that follows — the decision, the potential appeal, the record. Kaléo conducts independent, impartial regulatory investigations under the Health Professions Act covering:
- Unprofessional conduct complaints
- Sexual abuse/misconduct and boundary violation investigations
- Multi-respondent and systemic complaint matters
A thorough, trauma-informed investigation process. Meticulous documentation. A final report that is clear, well-reasoned, and built to withstand tribunal scrutiny — and, if necessary, judicial review.
External Complaints Director
When independence isn't optional — it's essential.
Every regulatory college is required to have a Complaints Director. But there are circumstances where the person filling that role internally creates — or appears to create — a conflict of interest. A prior relationship with a respondent. An overlap in responsibilities. A situation where perceived bias risks undermining the integrity of the entire process.
In those moments, colleges need someone they can call.
Kaléo steps in as External Complaints Director on an engagement basis — providing the independent oversight, decision-making, and statutory authority the role demands, without the institutional entanglement that prompted the concern in the first place.
What this looks like in practice:
- Receiving and assessing complaints on behalf of the college
- Making determinations on whether complaints meet the threshold for investigation
- Communicating decisions to complainants and respondents with clarity and procedural fairness
- Ensuring the complaints process unfolds in accordance with the Health Professions Act and other relevant legislation
- Documenting decisions and rationale to a quality that withstands any subsequent review or appeal
The role is time-limited, clearly scoped, and designed to protect both the college and the integrity of the process — so that when the matter resolves, it resolves cleanly.
A fully independent Complaints Director with deep fluency in Alberta's regulatory framework — who steps in cleanly, operates without institutional baggage, and steps out just as cleanly when the matter is resolved. The college's process stays intact. The record stays defensible. And the concern that prompted the call doesn't become the story.
Complaints Process Review & Audit
You can't fix what you haven't looked at honestly.
Most regulatory colleges develop their complaints processes over time — shaped by legislation, precedent, institutional knowledge, and the accumulated decisions of people who are no longer in the building. The result is often a process that works, mostly, until it doesn't. A gap that surfaces during a difficult file. A procedure that drifts out of alignment with updated legislation. A step that made sense once and no longer does.
Kaléo conducts independent complaints process reviews and audits for healthcare regulatory colleges — bringing an outside eye to a process that is often too close to see clearly from the inside.
A Kaléo complaints process review typically includes:
- End-to-end mapping of the college's current complaints and investigation process
- Assessment against the requirements of the Health Professions Act and other relevant legislation
- Identification of gaps, inconsistencies, and areas of legislative misalignment
- Benchmarking against current best practice in regulatory complaints handling
- A findings report with clear, prioritized recommendations — written for the people who will actually implement them
The deliverable isn't a shelf document. It's a practical roadmap — specific enough to act on, clear enough that the college doesn't need to hire someone to interpret it.
Report Writing & Peer Review
The final report is where investigations live or die.
Sometimes a college has conducted an investigation internally and needs support getting the findings onto paper — clearly, accurately, and in a form the decision-maker can use. Other times, an independent set of eyes on a completed report is what's needed before it goes forward.
Kaléo offers:
- Investigation report drafting and structuring support
- Independent peer review of completed investigation reports
- Plain-language summaries for decision-making bodies
- Expert review for reports facing challenge or appeal
A report that says what it needs to say — no more, no less — in language that is precise, readable, and ready for the next stage of the process.
Clear billing. No surprises.
Kaléo bills hourly, with fees provided in a written proposal before any work begins. Every engagement starts with a brief scoping conversation — to understand the matter, confirm fit, and surface any conflicts of interest early. If a matter falls outside appropriate scope, you'll know immediately.