Called to this work for the right reasons.
Regulatory investigations sit at the intersection of law, professional ethics, and deeply human circumstances. Done well, they protect the public, uphold professional standards, and treat every person in the process with fairness and dignity. Done poorly, they cause harm that compounds the original problem.
Kaléo believes this work deserves rigour, principle, and a genuine understanding of the people at the centre of it. That means bringing a trauma-informed lens and the emotional intelligence to recognize that how an investigation is conducted matters as much as what it finds — without ever losing sight of fairness, balance, and the integrity of the process.
Kerstin brings over a decade of experience in health profession regulation and governance — grounded in procedural fairness, administrative justice, and the specific requirements of Alberta's Health Professions Act.
Before stepping into regulatory roles, Kerstin spent more than 20 years as a practicing Occupational Therapist across acute care, rehabilitation, community, and mental health settings — including significant work with psychological injury and trauma. That clinical foundation shapes everything about how she investigates.
Where others bring process, Kerstin connects process with people. The ability to assess a situation with an objective eye and build therapeutic rapport quickly, putting people at ease in high-stress circumstances. Listening actively and analytically, asking the right questions to ensure meaning is accurate, not assumed. Communicating clearly with everyone in the room, whatever their background or state of mind. These are the foundations of her investigative rigour — and what makes interviews more truthful, findings more accurate, and reports more complete.
Her investigative work spans professional conduct complaints across a range of health disciplines and regulatory contexts, including complaints of sexual abuse, misconduct, and professional boundary violations.
Previous roles and current certifications:
- Complaints Director and Director of Professional Standards, CCOA (College of Chiropractors of Alberta)
- Complaints Director, ACOT (Alberta College of Occupational Therapists)
- Registrar and Director of Quality Assurance, CCOA
- Investigator, CPSA (College of Physicians & Surgeons of Alberta)
- Regulatory Council Member, ACOT — including President, Vice-President, and Chair of the Governance Committee
- Hearing Tribunal Member and Chair, ACOT
- Occupational Therapist, 20+ years — acute care, rehabilitation, community, and mental health settings, including psychological injury and trauma
- Certificate in Tribunal Administrative Justice – Investigations
- CLEAR National Certified Investigator Training (NCIT)
- Bachelor of Science, Occupational Therapy (BScOT)
Kaléo | kah-LAY-oh | Greek verb
To call. To call forth. To summon what needs to be heard.
At Kaléo, that's not just etymology — it's a mandate. Every investigation, every review, every file we take on is an act of calling truth forward. Carefully. Impartially. With the rigour and humanity the process deserves.
What it means. Why it matters. How it shows up.
A trauma-informed approach to investigation isn't about softening the process. It's about understanding that the people involved — complainants, respondents, and witnesses alike — often arrive carrying stress, fear, or past harm that shapes how they engage.
Recognizing this doesn't change the standard of proof or the rigour of the inquiry. It changes how questions are asked, how information is gathered, and how the process is communicated. The result is an investigation that is not only more fair — it's more accurate.
In addition to her experience as an Occupational Therapist and in health care, Kerstin has actively pursued additional training in trauma-informed practice and brings this lens to every stage of an investigation, from the first interview to the final report.