Regulatory colleges carry an extraordinary responsibility. Kaléo is built to help carry it.
Healthcare regulatory colleges exist to protect the public — a mandate that requires them to investigate complaints thoroughly, govern transparently, and make decisions that are fair, defensible, and in the public interest. That's a high bar, and the stakes of getting it wrong can be significant.
Kaléo provides expert investigation for the colleges entrusted to regulate health professionals under Alberta's Health Professions Act.
Kaléo works with healthcare regulatory colleges across the full breadth of Alberta's regulated health disciplines. The regulatory framework is shared; the professional context of each discipline is distinct. Kaléo brings both the legislative fluency and the professional awareness to work effectively across all of them.
- Acupuncturists
- Audiologists
- Chiropractors
- Laboratory & X-ray Technologists
- Dental Assistants
- Dental Hygienists
- Dental Technologists
- Dentists
- Denturists
- Diagnostic Medical Sonographers (DMS)
- Dietitians
- Health Care Aides
- Hearing Aid Practitioners
- Licensed Practical Nurses
- Medical Diagnostic & Therapeutic Technologists
- Medical Laboratory Technologists
- Midwives
- Naturopaths
- Occupational Therapists
- Opticians
- Optometrists
- Paramedics
- Pharmacists
- Pharmacy Technicians
- Physiotherapists
- Physicians, Surgeons, Osteopaths & Physician Assistants
- Podiatrists
- Psychiatric Nurses
- Psychologists
- Registered Nurses
- Respiratory Therapists
- Social Workers
- Speech-Language Pathologists
We have a complaint that requires an independent investigator.
Whether it's a single professional conduct matter or a complex multi-respondent file, colleges retain Kaléo when they need an investigator with no ties to the parties involved and full fluency in the HPA.
We need an External Complaints Director.
When a conflict of interest — real or perceived — means the college's internal Complaints Director can't appropriately handle a matter, Kaléo steps in. Colleges retain Kaléo to fulfil the Complaints Director function independently, ensuring the process moves forward with the impartiality and statutory authority the role requires.
Our investigation and/or complaints process needs a review.
Colleges navigating legislative changes, governance reviews, or internal audit findings retain Kaléo to assess their investigation frameworks — identifying gaps, strengthening process, and reducing risk before a problem surfaces.
We need support getting our findings on paper.
Sometimes the investigation is done and the hard part is the report. Colleges retain Kaléo to help document findings clearly, structure complex evidence into a coherent narrative, or provide an independent peer review of a completed report before it goes to the decision-maker.
What happens in an investigation stays in the investigation.
Regulatory investigations are sensitive by nature. Kaléo maintains strict confidentiality across all engagements — with parties, with the college, and about the existence of matters where disclosure would be inappropriate.